Medi Assist Receives Appreciation from Visva-Bharati

TestimonialMedi Assist’s Kolkata office has yet received another feather in the cap!! Visva-Bharati recently expressed their satisfaction with Medi Assist’s services as a dependable and responsive TPA for the Vidyarthi Mediclaim Policy, through a letter of appreciation. The following is an excerpt from the letter.

“We express our satisfaction in dealing with you as a dependable, responsive TPA for our Vidyarthi Mediclaim Policy. Right from issuance of Mediclaim cards following new enrolment, claims, processing, approval of cashless authorization, generation of settlement of claim – so far you are delivering to our satisfaction”.

44,000 Health Conscious Techies Bat for Wellness and Fun with ChampCamp

IMG_0054ChampCamp from Medi Assist is in the news again. The interactive wellness program that includes health-related games, fun, and social engagement, was recently covered in detail by Business Wire India.

Scroll down to read the complete article, or click here.

Medi Assist, a managed healthcare organization that offers corporate wellness programs, has introduced ChampCamp, an interactive wellness program that includes health-related games, fun, and social engagement. In less than six months, ChampCamp has reached nearly 44,000 employees from more than 15 leading companies. Companies that have experienced ChampCamp are unanimous in their opinion that the format delivers lasting employee delight. Employees at Flipkart recently gave ChampCamp a happiness score of 4.6 out of 5.

ChampCamp has registered up to 40% increase in participation of employees at onsite health benefits and wellness events conducted for the likes of Flipkart, Adobe, Wipro, Persistent Technologies, Exilant, Syniverse, nVidia, Intel, Sabre, Nothern Trust and more.

“Holistic wellbeing is the key to employee welfare and happiness. Organizations, particularly in new-age sectors such as IT, ITES and e-commerce, see a direct correlation between corporate wellness programs and employee productivity,” says Satish Gidugu, COO, Medi Assist. “Unlike traditional programs and sessions, ChampCamp is an innovative onsite program that uses a combination of games, quizzes and engagement to appeal to young professionals,” he adds.

The need for wellness is equally understood by employees and organizations. A key employee retention strategy for corporates, such activities also promote work-life balance among employees. Ironically, however, budgets allocated towards wellness activities are often under-utilized due to low turnout during wellness events. This is primarily due to their staid program design; youngsters prefer activities that they can engage in with friends and share on social media. ChampCamp addresses this latent need for young professionals to go social with their wellness goals.

Persona-based, targeted communication appeals to the different audience profiles among employees; group fitness challenges encourage people to bring their friends along; theme-based games engage participants while they wait for their turn at the onsite event, and social engagement activities convert plain-vanilla camps into a fun filled event for employees.

About Medi Assist

Medi Assist is transforming the Indian healthcare ecosystem by making healthcare more accessible, affordable and actionable for millions of people around the country. It is changing the way the various stakeholders of the ecosystem – insurers, insured and medical service providers – interact with each other; while influencing the ecosystem to cover many more lives that today remain unserved.

A Red Herring Asia award winner in 2014, Medi Assist has been widely recognized for the innovative use of technology in the healthcare industry. The company has also been listed as one of Forbes India’s Hidden Gems in 2014. For more information, visit www.mahs.in.”

Chhattisgarh Chief Minister Visits Medi Assist Enrolment Centres

c201b887837182895d28d6e3b6212d11The Medi Assist enrolment centre at Devasara village in Kawarda district had the privilege of having the Hon’ble Chief Minister of Chhatisgarh, Dr. Raman Singh, during the enrolment of beneficiaries for the RSBY and MSBY schemes. About 54 out of the total 56 targeted beneficiaries in the village got enrolled.

The Hon’ble Chief Minister did an online distribution of the cards to all the beneficiaries enrolled into the scheme. He also had a few appreciative words to say about Medi Assist’s work towards the enrolment of beneficiaries to these schemes.

Kawarda District has been allotted to Medi Assist with effect from 1st April 2016.

eCashless: Enhancing Your Cashless Hospitalization Experience

Prashant-JhaveriPrashant Jhaveri, Head, Products and Strategy, Medi Assist Healthcare Services, was recently featured in an article on Healthcare Executive. He discussed how eCashless makes it possible to plan a cashless hospitalization from the comfort of your home. Here is what Prashant had to say:

Healthcare, Insurance and Technology

“Medical inflation in India stands at 12-15 percent as against a global average of 6-7 percent. With the cost of medical care constantly increasing, there is little doubt that more and more people will opt for health insurance policies to hedge themselves against the risk of high out-of-pocket expenses.

Cashless hospitalisation is one of the primary benefits availed by insured members. But, for a person who is already in the throes of a potential hospitalisation, the prospect of paperwork to obtain pre-authorisation for cashless hospitalisation can often seem to be a daunting task. In the case of an emergency hospitalisation, customers often seek instant guidance on choice of network hospital, cost of treatment, expected out-of-pocket expenses, necessary paperwork, etc.

Third party administrators (TPAs), as the conduits between the insurer and the insured, attempt to make these crucial touch-points as customer-friendly as possible; and technology plays a significant role in realising this goal. In fact, health benefits administrators cannot reach their true potential by merely processing claims. They must morph into technology and implementation partners and transform patient experience before, during and after hospitalisation.

Consumer Happiness during Planned Hospitalisation

Technology has significantly redefined consumer experience, wherein anything from a train ticket, to groceries or a family vacation can be accessed with the flick of a button on your smartphone. The time is ripe to leverage technology to enable the same experience within the healthcare industry, and certainly within the health benefits industry.

Pre-authorisation at the time of hospitalisation always leads to some tense moments. Predominantly a manual process, until the recent advent of online cashless claims managements systems, cashless hospitalisation requires members to obtain a pre-authorisation form at the insurance desk at the hospital, fill up the form in conjunction with the treating doctor, send it to the TPA via fax or email, await the approval from the TPA and then be ushered in for a cashless admission. Family members would often have to leave their unwell relatives unattended and wait at the insurance desk to know the status of their pre-authorisation request. This often leads to an agonising wait and loss of precious time for the insured as well as the hospital. This apart, there is also a lot of anxiety about the estimated cost of treatment, availability of a preferred room type and the out-of-pocket expenses that the family would have to incur.

The key to consumer satisfaction during hospitalisation lies in encouraging members to plan their hospitalisation with as much care, and importantly as much ease, as possible with the help of technology. Features such as eCashlessTM today make it possible to plan a cashless hospitalisation from the comfort of your home, with a smartphone, even before the expected date of hospitalisation.”

You can click here to read the entire article.

Network.medibuddy.in: Enhancing Your Network Hospital Search

Network Hospital   Medi Assist Insurance TPA Pvt. Ltd.Gagan from Gurgaon is working in a software company and is a member of the Medi Assist family. His father needs to undergo an emergency surgery. Gagan has enrolled his father as a beneficiary in his company’s group medical policy. He is aware of the cashless hospitalization facility available as part of his medical policy. Being smart, he searches for the nearest network hospital using 4 simple steps and gets a cashless hospitalization for his father.

Enhancing network hospital search

Searching through a vast network of hospitals can be a challenge. To make it easier, we gave you a map-based search on your MediBuddy app, where you can locate a network hospital close to your preferred location conveniently at your fingertips, be it planned hospitalization or an emergency.

Besides the MediBuddy app, you now have an additional option to search for our network hospitals. Welcome to network.medibuddy.in, the portal that gives you a list of our network hospitals in your city.

Finding a list of network hospitals in your city is simple. Here is how you can do it in 4 simple steps.

1) Go to network.medibuddy.in.
2) Select your city from the “Quick city selection” (or) enter your city in the search option to find the list of hospitals.
3) Select your insurer’s name from the drop down. If you do not know your insurer’s name, enter your employee details and click search to find the network hospital.
4) You will be shown all the network hospitals in your city.

So, get smart like Gagan. The next time you have an emergency hospitalization, act quickly and with confidence. Find a network hospital closest to you and get your loved ones immediate medical attention. You might also want to view this video to understand how to respond to medical emergencies and avail a cashless hospitalization.

Simplifying the Healthcare Ecosystem the TPA Way

Healthcare - Folder Name in Directory.Dr. Vikram Jit Singh Chhatwal, Chairman, and CEO, Medi Assist has written about how changing lifestyles of people, increasing awareness about holistic well-being and raising income levels of the middle class are increasing the expectations of Indian consumers from the healthcare industry. He also wrote about how Third Party Administrators (TPAs) are helping insurers in providing quick and hassle-free health benefits administration at lower costs.

 

To read the complete article, click the following link.
https://www.idfc.com/pdf/report/2013-14/Chapter-11.pdf

 

A World of New User Experience with MediBuddy+ v2.0

The MediBuddy+ portal for hospitals empowers you to move your entire claims management process online. From raising pre-authorization requests online for eCashless claims to enjoying faster settlement of outstanding claims, MediBuddy+ helps you extend cashless hospitalization to your patients with great ease.

Now,we are bringing to you MediBuddy+ v2.0, with improved features and a whole new user experience.

What has changed?

The following are a few feature improvements available now in your MediBuddy+.

1. Notifications

The new notifications tile automatically notifies you about new addition to claims or change in claim status, beginning from logging a new cashless/eCashless claim up to the claim being settled in case of approval.The notification tile also notifies you about the claims that have been approved, denied as well as claims being processed.

Apart from being updated about change in claim status, you can perform several necessary actions, which include raising enhancement costs for additional inpatient treatment, submitting missing documents and discharge documents.

2. Simpler claims search

The new version of MediBuddy+ offers you a simplified and unified claims search, instead of having multiple and distributed filters. The various search criteria include claim number, patient name, inpatient number and NEFT/UTR number. Besides a unified search, you can also search for claim details using the claim status including active claims, claims for which documents are awaited and claims that have been settled.Besides these, you can update patient’s date of discharge.

3. Submit discharge anytime

If you have found it difficult to submit a patient’s discharge on the tool when a patient’s claim was already being processed, you can now relax. You can now submit the patient’s discharge at any point of time, irrespective of whether an earlier claim is under process or not.

So, welcome to MediBuddy+ v2.0!! Welcome to a whole different world of user experience.

Plan Your Hospital Admission with eCashless

surgery-688378Ramya from Kanyakumari has been advised by the doctor in the outpatient department (OPD) to transfer her husband to the inpatient department for surgery in the coming week. Being a person who manages everything in the family in a planned way, she wants to convert her husband’s outpatient-to-inpatient transfer into planned hospitalization. For this, she chooses the eCashless facility from Medi Assist.

Ramya logs onto the MediBuddy app on her smartphone and submits an eCashless request for her husband’s surgery well in advance of the hospitalization. Medi Assist instantly gets a notification of the request and forwards the request to the concerned hospital. The hospital sends Medi Assist an estimated cost of treatment.

Medi Assist next validates the request and sends a provisional pre-authorization along with a secure passcode to Ramya. Medi Assist also sends her the approximate cost and approved cost for the surgery. Ramya can track all this on MediBuddy and plan accordingly for the co-pay in advance.

On the day of admission, all she needs to do is take her husband to the hospital along with an e-card and photo ID and within a few minutes, her husband will be green-channeled into the operation theatre.

She can also raise reimbursement claims for the pre and post hospitalization costs as well as track her claims using the MediBuddy portal.
You too can plan your outpatient-to-inpatient transfer in a planned way with eCashless. So, opt for eCashless and plan your hospitalization today.

CareRangers – The Army of Goodwill Ambassadors who Care for You

care coordinatorTouching lives, making a difference to our members, and becoming an indispensable part of everyone’s lives with meaningful solutions and offerings, is how we begin to define customer engagement at Medi Assist.

One of the most crucial touch points for us as your health benefits and wellness partner is in-patient hospitalization – the time when you or one of your loved ones is admitted at a hospital; the time when you utilize our core service, cashless hospitalization; and the time at which, more than anything else, you look forward to some reassurance that everything will soon be alright.

For the first time in the health benefits industry, we present CareRangers, our ambassadors whose sole mission is to personally touch you and your family and enquire about your well-being during a hospitalization.

Who is a CareRanger?

Think of our CareRanger as a friend who calls upon you during a hospitalization in your family and gives you timely help with matters related to your cashless hospitalization. Our CareRangers meet you at your network hospital, put your family members reasonably at ease and help in addressing any concerns you may have with respect to your claims.

Before they take leave, our CareRangers ensure that you are equipped with one or more of our channels for self-help to track claims and also manage your health benefits with ease in future. For example, you may learn about how you can track your claims using our MediBuddy mobile app, or how you can opt for an eCashless hospitalization in case of recurring treatments for chronic conditions or how even your senior relatives can get an instant update on your claim by simply sending an SMS to our registered mobile number.

Our CareRanger initiative has already touched hundreds of lives in several cities around the country and the response from our member has ranged from happiness to extreme delight! It is our endeavour to continue to live by our philosophy of “Going beyond impersonal channels and personally touching lives each day in ways often unanticipated by our members.”

Eliminate Waiting Time at the Hospital Insurance Desk With eCashless

ecashless-medibuddy-2David from Mumbai needs to take his father to the hospital for dialysis every week. He already knows where he needs to take him for his dialysis. He wants to choose cashless hospitalization but he also knows that it involves standing in a long queue at the hospital insurance desk. Being a recurring treatment, David does not want to stand in the queue every week to get his father’s dialysis done.

Instead, he chooses the eCashless facility, an innovative option available for Medi Assist members for planning their hospitalization. With eCashless, he knows he can skip the long wait at the hospital insurance desk every week. Instead, he can avail the cashless facility from the comfort of his home.

Being a smartphone user, David opens the MediBuddy app and submits an eCashless request for his father’s treatment. He uploads the doctor’s diagnosis, prescription, and other details to avail the facility. In a few hours, his claim is provisionally approved by Medi Assist and a secure passcode is sent to him.

On the day of treatment, David takes his father to the hospital, along with an e-card and photo ID, presents the secure passcode for eCashless at the insurance desk. The hospital uses the passcode to unlock the approval letter. David’s father is green-channeled into the dialysis room within minutes. This way, David completely cuts down his waiting time at the insurance desk.

Should you or any of your family members need to obtain recurring treatment, you too can eliminate the waiting time at the hospital’s insurance desk for a recurring treatment. Just download the MediBuddy app on your phone and opt for the eCashless facility today.