Thrill Your Customers With All The Information They Seek!


All customers are unique and have their own set of requirements for out-patient services such as medical tests, consultations, and health checks. When it comes to making a choice of a health check package or a specialist, customers grade their preferences on different parameters; such as the list of tests in a package, rates and prices, doctor’s credentials, slot availability and so on….

In the universe of choices available today to Medi Assist members, you have the advantage of having qualified doctors on panel and health check packages at discounted tariffs, and MediBuddy+ lets you showcase this advantage on MediBuddy Infiniti, which is where our members are searching for you.

MediBuddy Infiniti is your curated network for outpatient services, where your potential customers get all the information they seek on one single platform. To be chosen by them, you must feature on that page where they are looking for you on MediBuddy Infiniti, which gets updated only when you complete your profile on MediBuddy+.

Update the Health Checks Section:

Simply populate the Health Checks page with the following details:

• The type of health package available and its price

• The tests and consultations covered in the package, and

• Any necessary instructions that need to be followed

Update the Doctor’s Section:

Add the following details regarding your specialist doctors:

• Qualifications and experience of the doctor

• Area of core specialization

• Consultation fees

• Availability

Don’t Remain an Option For Your Potential Customers, Become Their Choice!


Hospitalization is an important decision for your customers. Be it for themselves, or for their loved ones, they are riddled with apprehensions and queries. They begin their search with a range of parameters in mind so that they are able to zero in on the best hospital that caters to their needs.

Even if your hospital has all the amenities that a customer is looking for, how do you make sure that you figure on their list? This is where your profile page on MediBuddy+ can help you!

With a completed profile page, you are able to provide your customers with all the information they are looking for at that critical moment when they are making a choice so that they choose you over others.

Also, more and more Medi Assist members are choosing eCashless for the convenience and simplicity which they experience when opting for a planned hospitalization. For your hospital to be chosen by such customers, you must feature on that page where they are searching for you, which gets updated only when you update your profile on MediBuddy+.

A detailed profile page can help you showcase, everything that a potential customer would want to know before they make their final choice.

• Showcase the health packages available to your customers along with package prices

• Update your doctors’ profiles

• Showcase the facilities and amenities available at your hospital

• Upload photos of your room types available to your customers

• Update your location, so that customers can find you easily through a quick network hospital search

Don’t lose out on the chance to turn up at the top of your customer’s list.


Your Profile gives You the Power to be Discovered


Now that you are familiar with the versatility of MediBuddy+, the next step is to leverage the unique features of MediBuddy+ to increase your discoverability among potential customers.

The profile that you create on MediBuddy+ is almost like a ‘feeder’ to the platform where 14 million Medi Assist members and your potential customers are converging for their in-patient and out-patient medical needs. It therefore, becomes essential for you to be present on that platform to showcase all your services during that critical moment when the customers are making their choice; and choose you over others.

Medi Assist members prefer to use eCashless on their MediBuddy mobile app to plan their hospitalization from the comfort of their homes – based on the room type, amenities, and pictures that you upload on your MediBuddy+ profile page.

And they discover a range of outpatient services – from the catalogue you populate on your MediBuddy+ on their exclusive cashless outpatient network, MediBuddy∞.

Complete your profile page on MediBuddy+ today to become your customer’s first choice!


The eCashless feature is a hassle-free method to avail cashless hospitalization on the MediBuddy app. It helps save time for you and your customers by providing a provisional pre-authorization, even before they step into the hospital. The benefit of eCashless can be availed at any network hospital and also gives your customers full visibility into the costs of the hospitalization.


MediBuddy∞ is Your Curated Cashless Network for Outpatient Services; where we partner to enhance access to a wide range of wellness services. Our members choose from a catalogue that you have yourself uploaded on our portal. Patients will be able to purchase and take an appointment for a wellness service online and you will have the ability to confirm the same in real time.


We have some Good News!


MediBuddy+ has now morphed into India’s first integrated portal for management of in-patient claims and out-patient services.
4500+ hospitals, just like you, bank on MediBuddy+ to manage all their cashless claims. We are happy to add another dimension to our engagement with you.

4500+ hospitals, just like you, bank on MediBuddy+ to manage all their cashless claims. We are happy to add another dimension to our engagement with you.

MediBuddy+ now aims to transform the way you can manage the critical aspects of your out-patient services; no more hassles with booking, scheduling or payments!

Get the MediBuddy+ advantage today by completing your hospital profile with the following details:

• Health Checks – Create a catalogue of health check packages including tests, tariffs etc. and schedule the same as per slot availability

• Doctors – Provide details about your specialists and schedule appointments based on their timings and availability.

• Amenities – Provide information on your best-in-class medical and general amenities

• Rooms – Upload pictures of the types of rooms available along with tariffs

• Location – Update your location on the map to make yourself visible during map searches

Log into to update your details today!

For any queries, please write to

Obtain Pre-authorization within Minutes With eCashless

You have been advised a surgery by your doctor for a minor fracture. You are aware that you can avail cashless hospitalization at a network hospital covered under your insurer. However, obtaining pre-authorization on the day of admission can be a long and painful process as chances are that you may have to stand in the queue at the hospitalization insurance desk filling up forms while waiting anxiously for hours to know whether your request for cashless hospitalization will be approved.

Why not opt for a better way of availing cashless hospitalization for your surgery? Say hello to eCashless by Medi Assist. With eCashless, you can skip the long wait at the hospital insurance desk. Instead, you can avail the cashless facility from the comfort of your home, that too within a few minutes.

Here is a testimonial from Shylendra Kumar from DBOI Global Services who recently opted for eCashless.

“We are very much happy and satisfied with the initiative you had taken on our claim and the quick turnaround in getting our ticket approved knowing the urgency of the patient’s discharge from the hospital. You were kind enough while talking to us and understanding our requirements and our status in the hospital.

Appreciate your good work and effort involved in settling our claim”.

You too can avail the benefits of eCashless for your hospitalization. Watch the video to know how.

Making Hearts Smile

musical_elementsMedi Assist now has a Theme Song!

Titled “Making Hearts Smile”, this tune exudes the Medi Assist philosophy of making healthcare affordable, accessible, and actionable for everyone of our 140 million members.

What makes this theme song so much more special is that it is composed in-house; the tune is conceptualized and directed by some of your colleagues; every instrument you hear is played by a Medi Assist employee, and every voice you hear in the chorus is a Medi Assist voice.

Let’s celebrate the joy of working together, surrounded by incredibly talented colleagues, to make every heart smile – ‘coz the heart smiles only when it experiences absolute peace and unadulterated happiness.

Do listen and we hope you love it just as much as we do!

This tune is now the official call wait tune at our call centre! Want to make it your caller tune? Write to and if we have enough requests, we will try to speak with the service providers and see if this can be done.

Network Hospital Search Made Easy

Deepa is pregnant and she has just completed her first trimester. Being a smart woman, she knows which doctor she should consult during her pregnancy, what diet she should follow, what exercises she should do, and where she should get her scans done during her pregnancy. She has even planned her delivery in advance. She knows that the best place to get admitted for her delivery is a network hospital covered under her insurer, as she has the option of availing cashless hospitalization and she has fewer out-of-pocket expenses to worry about. However, she has one problem – how to find out which hospital is covered under her insurer in her city?

Deepa’s husband Kiran has a simple solution for this dilemma. Being a Medi Assist customer, he is aware of the network hospital search feature available to him. Medi Assist’s network hospital search feature allows him to search all hospitals within their city, closest to their location. What’s more?  He can also filter his search based on the insurer and the specialty he is looking for. This helps him zero in on the closest hospital to their location, where Kiran can get his wife admitted when the time of hospitalization arrives.

Now Deepa can rest assured knowing that she doesn’t have to worry about finding out where she can get cashless admission for her delivery.

You too can find out your network hospital through Medi Assist’s network hospital search. Watch the video to know how.

The Changing Face of TPAs

Prashant-JhaveriPrashant Jhaveri, Head, Products and Strategy, Medi Assist Healthcare Services, was recently interviewed by Healthcare Radius, a healthcare magazine for Indian healthcare professionals. Discussing about changing face of health insurance third party administrators (TPA), this is what he had to say:

“TPAs are an integral part of the rapidly evolving healthcare ecosystem – they are the bridge between insurance companies, hospitals and their customers, facilitating seamless access to cashless health insurance benefits. Going by the observable trends in the Indian healthcare industry, the role of TPAs is only going to widen in the years to come. TPAs play the unique role of an aggregator in the industry; they empanel hospitals into their network to enable cashless hospitalization for their members. TPAs bring insurance companies, hospitals, ambulatory healthcare service providers, pharmacies, corporates, and individuals together, and as the single point of contact for all of them, they manage a wide web of interactions seamlessly.

TPAs that can aggregate a wide spectrum of service providers will be in a position to attract many more consumers of healthcare. Service providers are also more willing to partner with TPAs that have a wide customer-base in a bid to reach out to a larger segment of the market”.

To read the complete article, click the following link:

Save on Your Maternity Costs With eCashless

Nina was overjoyed when she learnt that she was going to have a baby. At night, she lay awake dreaming of the endless cuddles, the cute little outfits and the warm feel of her new-born as she would hold it. But she realized that preparing for motherhood also meant numerous visits to her gynaecologist, tests, scans and the delivery itself; resulting in medical expenses for which she must plan today.

The wise girl that Nina is, she promptly realizes that her health insurance policy has a maternity cover that she can utilize, and make her expenses completely cashless. However, she does not want to exhaust her insured amount; whatever money she saves could get utilized for her baby, should the need arise.

With ample time on her hands, she decides to plan her maternity expenses the eCashless way through MediBuddy! Not only does she get full visibility in advance into the expenses that she will incur, but she also gets to avail provisional preauthorization at her chosen network hospital!

Here is how she did it:

  • She clicked the E-card tile on the MediBuddy mobile app/online portal to download her E-Card.
  • She then clicked the eCashless tile on MediBuddy
  • She searched for the hospitals within her insurer network and filters them by location, specialities, amenities, room types, packages etc., and picks the one that matches her needs
  • She entered the details of her impending hospitalization and sent intimation 48 hours ahead of admission.
  • She received a secure passcode confirming her provisional preauthorization.
  • On the day of admission, she presented her secured pass-code, Medi Assist E-card and photo ID card at the hospital and got green-channeled into the room of her choice!

Nina had a bonny baby and she was completely worry-free throughout her pregnancy, thanks to her smart planning.

Be smart like Nina, book eCashless from the comfort of your home and save on your maternity expenses!

Save Time on Your Hospitalization with eCashless

ecashless-medibuddy-2Time is of paramount importance when it comes to hospital admission. The prospect of going through the apparently time-consuming process of claims registration or obtaining pre-authorization for cashless hospitalization can seem to be a daunting task for a person who is already in the throes of a potential hospitalization.

Pre-authorization at the time of hospitalization always leads to a few tense moments. Besides leading to anxiousness about the estimated cost of treatment, the out-of-pocket expenses and availability of a preferred room type, family members also have to leave their unwell relatives unattended and wait at the insurance desk to get an approval for their pre-authorization for cashless treatment.

Medi Assist’s eCashless provides you a truly seamless cashless experience. It reduces wait time for pre-authorization at the hospital by as much as 90%. Patients can request a provisional pre-authorization from a laptop or mobile app, choose their preferred room type and get green channeled into their room on the date of admission. These go a long way in improving patient’s experience at the time of hospitalization.

Here is a testimonial from Sameer Lalani who recently opted for eCashless for his mother’s treatment. Here is what he had to say:

“Below is my experience post using the application:
• User-friendly application – Right from viewing the list of hospital to download the E-Card
• Hassle free (No run around required with the TPA in the hospital)
• Less paperwork though does not compromise on the documentation process
• Reduced turnaround time as compared to approaching the TPA
• Regular SMS intimation informing the timeline for processing any request…

…The support provided by Medi Assist (Represented by Dr. Vishal) was amazing and has changed the perception in regards to the TPA’s”.