Welcome to The New and Improved MediBuddy+ v3.3

health-careAs our health service provider partners, you have been using the MediBuddy+ portal for hassle-free claims management processes. We have some good news for you! We have made your MediBuddy+ portal even better!

The MediBuddy+ v3.3 has the following notable features:



Finance Reconciliation

One of the pain points for you has been offline reconciliation. The claims reconciliation cycle is now completely online, and you can accept/dispute issues in real time.

Documents Tracking

No more issues of lost documents! If you have submitted the original claims documents to Medi Assist, you can update the tracking number/acknowledgement number online.

Pre-authorization Cancellation

You can now cancel a pre-authorized claim if the patient for whom the claim has been raised is not hospitalized.

Enhanced Dashboard

View and download claims details in real time.

Enhanced Profile page

You are in for a much better experience and a faster, more responsive online portal. You can also preview your profile page and view the profile completion status.

So, log onto your enhanced MediBuddy+ portal today to explore and enjoy a superior experience.

Yet to configure your MediBuddy+ profile? Make a start this New Year! Hop on board now on plus.medibuddy.in!

Now Access All Your Agent Portal Features on MediBuddy App

MediBuddy appAs a health insurance agent, you are an important partner to us who ensures that the Medi Assist advantage reaches our retail customers. We had created the MediBuddy agent portal exclusively for you to make your life simpler and empower you with all the information you need to serve your customers better.

We just made the features of the portal more accessible to you, through the MediBuddy app! Some of them include:

• The ability to create your own preferred login to access the portal
• Visibility into your customers and their policies. You can also know when their policies are due for renewal.
• Ability to obtain real-time status of your customers’ claims
E-card downloads for your customers anytime and from anywhere
• Map-based search to locate a preferred network hospital or ability to filter network hospitals by insurers
• Better data management of Medi Assist and non-Medi Assist customers.

All you need to do is download the MediBuddy app and sign in with your login credentials.

So, take advantage of the improved accessibility! And take control of your customers’ health benefits anytime and from anywhere.

Go Hassle-free This New Year with eCashless

ecashlessWith the New Year here, most of us already have new health-related goals. Achieving these goals require a few lifestyle changes. It requires that we shed a few old habits and pick up a few new and positive ones. Why not begin with changing the way you plan your hospitalization?

Planning inpatient admission has gone through a sea of change over the years. People are gradually moving away from reimbursements towards cashless services in most cases of hospitalization due to the convenience the latter offers. With cashless hospitalization, people can conveniently avail inpatient services at network hospitals with minimum out-of-pocket expenses, which translates to significant savings.

This year, go one step further. Choose convenience over concern for booking your cashless admission. Choose eCashless from Medi Assist. The eCashless service available on the MediBuddy app and portal has several advantages over the traditional cashless admission. You can:

  • Eliminate spending time standing in the queue at the insurance desk at the hospital on the day of admission to get an approval
  • Obtain a provisional preauthorization from the comfort of your home or office
  • Have visibility of the estimated cost of treatment beforehand, which means that you can plan your out-of-pocket costs in advance
  • Request your preferred type of room, and
  • Track the claim status anytime and from anywhere.

So, move ahead with the times. Begin the New Year with a new way of opting for your inpatient hospitalization. Choose eCashless!

Medi Assist Gives a Boost to Cashless Hospitalization Through eCashless

eCashless_InfographicCIO Review, one of the country’s leading technology magazines, recently covered the eCashless service from Medi Assist. The magazine talks about how the service available on the MediBuddy app helps our members plan their hospitalization and get a provisional preauthorization for their cashless hospital admission. Here is what CIO Review had to publish about eCashless:

“With eCashless, Medi Assist members are able to plan their hospitalization comfortably from home or office using their MediBuddy mobile app. Members raise a request for preauthorization for treatment at their preferred network hospital and also indicate their preferred room type. The network hospital receives this request from Medi Assist online, confirms availability of room and provides an estimate for the treatment. Based on the confirmation from the hospital, Medi Assist sends a passcode-protected provisional preauthorization letter to the hospital. Simultaneously, the member receives a secure passcode on the mobile app confirming the provisional approval”.

To read the complete article, click here.

Medi Assist Wins SKOCH Award 2016

SKOCHWe’re so excited! Medi Assist is proud to be the recipient of the prestigious SKOCH Award, the highest independent honour in India, in the following categories:

–          Silver Award for Cloud, Mobility and Apps

–          Order of Merit Award for Innovation

This has been made possible by MediBuddy, our revolutionary technology platform that allows Medi Assist members to avail seamless and cashless access to inpatient and outpatient services; and, importantly, your constant encouragement and support!

Making Affordable Healthcare A Reality in Tamil Nadu


Nothing can be more fulfilling for us, both an institution as well as individuals, than contributing towards nation-building. Medi Assist takes great pride in partnering with Central and State Governments to administer medical benefits under a range of welfare programs for the citizens of India.

The following blog series gives you a brief insight of our collaboration with various state governments to make the dream of affordable healthcare a reality.

As part of our endeavor to make healthcare more accessible and affordable in the country, Medi Assist feels proud to be a partner to the Government of Tamil Nadu in the administration of the Tamil Nadu Chief Minister’s Comprehensive Health Insurance Scheme (TNCMCHIS), a scheme launched by the late Honorable Chief Minister, J. Jayalalitha, that has given millions of families in the state the gift of timely, convenient and cashless medical care.

Our journey in a nutshell

We commenced administering the TNCMCHIS scheme in 2012 and have consistently elevated our performance and levels of engagement over the years. Our systematic approach, with strong local presence and connect, has helped us steadily increase our outreach to the scheme’s beneficiaries across the state. Here are some key highlights of our work with the Government of Tamil Nadu.

• We have touched over 170 lakh lives and have processed over 6 lakh claims till date. We have a maintained a track record of swift claim approvals. More than 80 per cent of all preauthorization requests are approved within 6 hours and 65 per cent of all claims are settled within 3 days from the date of receipt.
• Timely preventive care goes a long way in attempting to reduce the cost of medical care. In a bid to optimize the cost of care, we have assisted the state government in conducting over 970 health camps, 780 special health camps and over 440 mega health camps all across the state.
• The floods in Chennai caused unprecedented havoc. Medi Assist played an active role in the rehabilitation of the affected families by conducting over 2,060 special flood health camps. We screened 1.11 lakh people and referred several thousands of them for further treatment.
• Our efforts have been recognized and commended. Medi Assist was conferred the prestigious “Best Practicesaward by the Chief Minister of Tamil Nadu in 2014 for the implementation of the scheme. We have also received over 25 other awards and appreciation certificates from various stakeholders.

Here are a few highlights of our journey together:

Target population: Families with annual income of less than Rs. 72,000
Sum Insured (Rs): Rs. 1 lakh/family/annum
Districts allocated: 10
Families covered: 50 lakh
Lives covered: 170 lakhs

The Tamil Nadu government is one of the governments we are pleased to work with. Stay tuned to read more about our association with other state governments in our upcoming blogs.

Affected by Demonetization? Opt for Cashless Medical Care with Medi Assist

ecashless-medibuddy-2The eCashless service from Medi Assist was recently covered by Business World. The article discussed how in times of demonetization, Medi Assist members can still avail all services covered under their health benefits policy in a cashless format. Here is an excerpt from the article.

“Medi Assist, a managed care organization, is helping millions of Indians ease the burden of managing medical expenses by making them cashless. The recent demonetization of high value notes, and the ongoing currency crunch in urban and rural areas alike, has left many Indian families worried about their immediate and imminent medical spend.

Medi Assist is making it possible for members to conveniently schedule their preferred medical service online using their MediBuddy mobile app and, importantly, availing all services covered under their health benefits policy in a cashless format”.

Click here to read the complete article.

Opt for a Speedy Reimbursement with Medi Assist

You are just about to be discharged from a recent hospitalization at a non-network hospital and you now plan to raise a reimbursement claim for your hospital expenses.

However, claiming a medical reimbursement for hospitalization may not be a straightforward task as there may be challenges involved in processing your claims. For example, there may be times when you may be required to submit additional documents and additional information on the treatment, which means sending multiple couriers. Moreover, the claim processing begins only after all your documents have been received in full, hence taking a longer duration to process your claims.

How would it be if you could enjoy a faster settlement of your reimbursement claim? Would it reduce your worries? Medi Assist can help you in doing this. All you need to do is follow a few simple steps.

1. Notify us in advance of your upcoming claim. This will help us be ready for your incoming claim.

2. Upload your documents online. We will check if we have received all the required documents and intimate you in case of any missing/additional documents that may be required so that you can upload them and avoid sending couriers multiple times. Medi Assist will also begin the process of settling your claims as soon as you upload all the documents on MediBuddy.

3. Send us the hard copy of all your bills and documents within 15 days from the date of discharge, as claims can be settled only upon receipt and validation of the hard copies.

So, fast-track your claim reimbursement process today! Watch the above video to know more.

ನಮಸ್ಕಾರ! Your Medi Assist Website Is Now Available in Kannada

Kannada websiteAs stakeholders in the healthcare ecosystem of a diverse and multilingual country as India, we at Medi Assist understand the importance of communication and believe in reaching out to the masses. More often than not, communicating in one’s mother tongue is what proves to be the ice-breaker and helps one connect with people. Keeping this in perspective, we already have a multi-lingual website.

Medi Assist is now proud to announce that we have added yet another popular language to our list. Our website is now available in Kannada. The Kannada website was launched by Dr. S. Chiranjeevi Reddy, Dy. General Manager, The New India Assurance Co. Ltd in Bangalore.

You can now explore the Kannada website by clicking the following link:


MediBuddy App: Your World of Healthcare in Your Pocket

MediBuddy appAs a Medi Assist member, you already enjoy a host of benefits related to your health insurance and wellness on the MediBuddy portal – access to a wide range of network hospitals, hassle-free cashless hospitalization, seamless claims reimbursement submissions, online health records, an option to order medicines, access to comprehensive health check packages, and more.

How would it be if you were able to carry all these features in your pocket? The MediBuddy app helps you do exactly that.

The MediBuddy mobile app is a powerful self-help tool, which helps you access a wide range of information in real-time on your smartphone, making it your true health buddy in times of planned or emergency hospitalization. The app, available for Android, iOS and Windows smartphone, allows you to access the following:

  • Policy coverage and benefits, contact information, e-cards and so on.
  • Cashless claim procedures, network hospitals, claim status and so on before/during hospitalization.
  • Reimbursement claims procedure, claim status, feedback and more after hospitalization.

So, pocket your health buddy! And manage your healthcare benefits on the go!