Medi Assist Wins CIO100 2016 Award

CIO100Medi Assist is the proud recipient of CIO100 award for the year 2016, often referred to as the ‘Oscar of the IT industry’ under the category ‘Information Mastermind’. This is recognition of MediBuddy as a revolutionary technology platform that revolutionizes the health insurance industry. The award was received by Himanshu Rastogi, CIO – Medi Assist.

Here is an excerpt from our project submission to CIO awards:

“MediBuddy is a revolutionary technology platform that transforms the health insurance industry at the very core. MediBuddy, with its diverse offerings for various stakeholders of the health benefits industry, makes the process of discovering, accessing, utilizing and monitoring health benefits seamless, real-time and virtually paperless. Here are some notable features of MediBuddy:

  1. Members can sign-up for MediBuddy with a username / password of their own choice. They can then access, raise, manage and track their claims in real-time using both the MediBuddy portal as well as the mobile app.
  2. Members can opt for eCashless on MediBuddy to obtain a provisional preauthorization from the comfort of their homes using their mobile app. Not only does eCashless eliminate all wait time and anxiety at the time of hospitalization, it also gives members full visibility into their cost of care and out-of-pocket expenses so members can plan all aspects of their hospitalization better.
  3. Particularly useful in the case of emergency hospitalization, members can use the GPS-enabled network hospital search to locate hospitals within their insurer network in their vicinity.
  4. Hospitals can use the MediBuddy platform to manage all cashless claims, from origination to settlement, online and in real-time. No more illegible faxes or emails; patients can now get their preauthorization much faster.
  5. With the ability to raise claims online and save all documents in digital format, MediBuddy makes the entire lifecycle of health benefits virtually paperless by saving all records on the cloud. Members can access records anytime, anywhere, and on-the-go – and forever.”

Medi Assist Gets Listed On CIO Review India

CIO review image

Medi Assist Group has got listed on CIO Review India as one of the top ‘20 most promising medical technology solution providers 2016′ – an excellent validation of our technology platform, MediBuddy.

The September issue of the magazine carries a detailed article on how MediBuddy platform caters to our customers as well as various stakeholders. For example, the MediBuddy portal and app, our tech-based self-help tools help our customers avail cashless hospitalization, raise claims effortlessly and enjoy a host of other features designed exclusively to make healthcare actionable. The MediBuddy+ portal helps healthcare providers manage healthcare benefits from their end.

The article also talks about how Medi Assist plans to enable the MediBuddy platform to morph into a one-stop gateway for all healthcare needs of an individual.

Click the following link to read the complete article on Page 32 of the magazine


Namaskaram! Your Medi Assist Website Is Now Available in Malayalam

MediAssist Malayalam Website LaunchHealth benefits of an insurance policy are often a complex matter to comprehend, but it is something that everyone in the family should be aware of. It therefore, becomes imperative that everyone, including the senior members of the family, the rural sector and those benefiting from government schemes be approached in their own preferred language and native tongue. Keeping this in perspective, we already have a multi-lingual website. We are now proud to announce that we have added yet another popular language to our list.

Medi Assist is happy to announce the launch of our Malayalam website. The website was jointly launched by senior members of the insurance industry, Mr. John Philip, New India Assurance; Mr. K Jothinathan, Oriental Insurance; Mr. Abhijit Chattopadhyay, National Insurance; and Mr. V. Ramachandran, United India Insurance, alongside Dr. Vikram Chhatwal, CEO and Chairman, Medi Assist, in Kochi. The Malayalam version of the website can be explored by clicking the following link.

Stay tuned, as we add more languages and say hello to you in one of your own!

Your Health Buddy Just Got A Make-over!

MB app playstoreYour very own MediBuddy app, that lets you manage your health benefits and wellness with ease, now has a new and upgraded version available on the Google Play Store! Apart from an enhanced look and feel, you will now enjoy a host of additional features such as:

  • Notifications on your phone – which keeps you informed of the status of your claims and other important information, even when you are not using the app or your device
  • Dynamic search for network hospitals on the map – which allows you to click anywhere on the map to locate a hospital
  • Use the app in offline mode – which lets you download and access your e-card, as well as the entire document repository
  • Take a picture directly from the app – to allow you to upload your prescriptions and other documents in an instant
  • Ability to change your password – to ensure safety of your account
  • Auto-upgrade for existing MediBuddy users – our promise of convenience holds true!

Navigate through the new and improved MediBuddy app today, and revel in the experience of an upgrade!

Don’t have the MediBuddy app yet? Download it today from the Google Play Store.

Stay tuned for more information on the exciting new features.

Blending Tech, Touch & Intelligence to Deliver on All Fronts of Healthcare

Prashant Jhaveri, Head, Products and Strategy, Medi Assist Healthcare Services recently wrote an article for the Business World magazine in which he discussed how TPAs are transforming from being just organizations that process  laims, into partners who help organizations solve for all realms of healthcare. He also discussed how organizations can choose a TPA partner who delivers on all fronts of healthcare– cost, excellence, insights and customer experience.

Scroll down to read the complete article, or click here.

“In many ways, Third Party Administrators (TPAs) are slowly stepping out from the shadows into a healthcare industry that is at the cusp of transformation.

Responsible for processing claims of the insured on behalf of the insurer, TPAs have for long ensured that stakeholders in the healthcare industry concentrate on their core competencies – insurers on underwriting risks and product innovation; medical care providers on enabling high quality of care; and corporate HR on elevating employee experience.

In recent years, TPAs have transformed into being much more than just an organization that manages claims; they are increasingly donning the role of a partner who helps organizations solve for all realms of healthcare and also makes health benefits actionable to their largely young and tech-savvy employee base.

If you are a corporate decision maker, choosing the right TPA can significantly impact the bouquet of services you offer to your people, the cost at which you make these available to them and also the employee experience you enable for them.

While cost has traditionally been the most important parameter applied to evaluate a TPA, in today’s day and age, your choice must be driven by many other aspects. Here is a contemporary guide to choosing a TPA partner who can help you deliver on all fronts – cost, excellence, customer experience and insights.


Choose a TPA who understands and leverages the power of technology. Adopting a technology-first approach to claims management can go a long way in maximizing productivity and minimizing inefficiencies. Your TPA should be capable of empowering your employees with self-help tools to independently access their e-cards and policy details, raise and track claims online, and access benefits on-the-go using their mobile phones.

Technology-oriented innovations like eCashlessTM can today give employees the ability to “book” a cashless hospitalization using a mobile app and reduce wait time at the hospital during admission by as much as 95 per cent.

The customer experience enabled during cashless hospitalization is a true litmus test for a TPA. TPAs who are able to leverage technology to simplify the process of choosing an ideal network hospital and also systematically reduce the time taken to process a preauthorization request would pass the litmus test with flying colours.


Choose a TPA who appreciates the fact that the magic of the human connect is irreplaceable. From enabling access to a predictable customer support and governance structure, to constantly engaging with your employees at various junctures of their healthcare lifecycle, TPAs must have the ability to truly touch every life they service.

At Medi Assist, we leverage two innovative consumer touch points at two opposite ends of the spectrum. With our CareRangers program, we check on the well-being of our members by their bedside at the hospital when the family in the throes of a medical emergency. On the other end of the spectrum is ChampCamp, our high-energy onsite event that has helped us create awareness about health benefits among more than 50,000 Gen Y professionals in less than one year.


Your TPA must demonstrate a deep understanding of their core operations – claims management – and also a willingness to constantly evolve with the rapidly changing world around them. Building robust systems that increase process accuracy and scalability, and adopting industry best practices such as paperless processing, digital receipt and storage of documents, real-time access, analytics, etc., can be significant differentiators for TPAs today.

Fraud and abuse control are a natural extension of strong operations. Your TPA must adopt the right blend of technology, to automatically flag suspicious activities, and people, whose timely intervention can safeguard the interests of all stakeholders in the ecosystem.

Couple these with the need to demonstrate full knowledge of regulatory norms, and compliance with statutory regulations and audit practices, and you have a TPA whom you can rely on to manage your health benefits conscientiously.


Partner with a TPA who empowers you to control and channelize your health spend effectively. TPAs have always been instrumental in reducing overall cost of care by enabling cashless hospitalization at preferred tariffs. TPAs are also entrusted with generation of MIS reports to evaluate adherence to SLAs.

Your TPA must go one step further to help you analyse your portfolio and give you actionable insights – top ailments where your benefits are being spent, demographical contribution, year-on-year movement of incurred claims ratio (ICR) and, importantly, predictive analysis that can help you design your benefits programs effectively in the coming years.

Clearly, the role of a TPA has morphed in recent years – and interestingly, this transformation is led by the growing needs of your growing organization and the demands of your savvy employees. Let’s welcome this paradigm shift and prepare for a future where employee delight hinges as much on experience as it does on cost and other traditional parameters – with a TPA and an insurer partner who share your vision and can match your pace of growth”.

Medi Assist Aims at Optimizing Maternity Costs

Maternity_story_1BannerAn article by Medi Assist on how we leverage technology and networking prowess to help parents-to-be optimize their expenditure and maximize convenience during maternity, recently appeared in the newspaper. Click here to read the complete article. The Freedom to Enjoy Seamless Access to Health Benefits

At Medi Assist, we believe that self-help is empowering; and the rapid adoption of MediBuddy, our self-help technology platform, is a testament to this fact. MediBuddy, available both as an online portal as well as a mobile app, is today actively used by several million users; and we continue to add over 50,000 new users to the platform each month. And this is just the beginning…

A few months earlier, through Me.MediBuddy, we launched the ability for our retail customers to sign up and activate their MediBuddy accounts on their own without any intervention from us. We now make this capability available to our corporate customers too. Me.MediBuddy now is a common point of access for all our customers, corporate or retail, irrespective of whether a MediBuddy account has been set up earlier or not. Here’s a brief on how Me.MediBuddy works:


  • If you are an employee of an organization whose group medical cover (GMC) policy is managed by Medi Assist, you can begin the activation of your MediBuddy account by entering your employee ID, company name and birth date.
    • MediBuddy identifies you based on your inputs, and if a username has already been allotted to you to access your exclusive corporate portal, prompts you to sign in with your pre-defined credentials.
    • In case you don’t remember your credentials, MediBuddy allows you to securely retrieve your username and also reset your password. You can, of course, reset your password only using your registered corporate email ID.
    • If a single sign-on facility has been activated for your organization, you will be automatically taken to your company’s single sign-on gateway and no password would be required.


  • On the other hand, if no predetermined username has been defined for access to your GMC, you can sign up for MediBuddy with your preferred username and password.


  • If you are a retail policy holder, you can identify yourself with your policy number and Medi Assist ID (MA ID) and then sign up with a username and password of your choice.


Once you have signed up, you can enjoy seamless access to a wide range of services online – policy terms, e-card, eCashless for planned hospitalization, online submission of reimbursement claims, real-time claims tracking, online repository of medical records, and a host of other services.


What more, you can then use the same credentials to log into the MediBuddy mobile app (available for Android, iOS and Windows) for access to health benefits on the go!


What better way to usher in the 70th Independence Day of our country than empowering our members with Freedom of choice and the ability to Independently manage their health benefits? So, go ahead. Click here to sign-up and activate your me.MediBuddy account today!

Leave No Room for Doubt… Ensure That Your Customers Choose You!


In this tech-age, our members are increasingly choosing the most convenient way to plan their hospitalization; through our revolutionary eCashless service on the MediBuddy portal and app, where your customers are able to get a provisional pre-authorization even before stepping into your hospital. And on this platform, they get the flexibility to pick their network hospital based on their location, room type requirement and any other amenities that they feel are important to them.

Your hospital fits the requirements of your customers perfectly, and you may be just in their vicinity. But unless you showcase it to them, they would have no knowledge of the same.

Your endeavor must therefore be to present yourself on eCashless while your customer is making his choice. A sure shot manner, in which you can achieve this, is by completing your profile on MediBuddy+.

Simply update the following information:


When a customer chooses an eCashless hospitalization, a GPS enabled search helps to identify their location and give search results corresponding to the nearest hospitals that fall within the insurer network. If you are within reach, you must update your location in order to be seen on their eCashless page.

Rooms section on MediBuddy+

Your customers will be able to choose a room at your hospital based on:

• The type of room and room rent

• The number of beds available per room, and

• The amenities available in the room.

By making all of the above information available upfront, you make it convenient for your customer to choose your hospital over others!


Update your MediBuddy+ profile page today!

Thrill Your Customers With All The Information They Seek!












All customers are unique and have their own set of requirements for out-patient services such as medical tests, consultations, and health checks. When it comes to making a choice of a health check package or a specialist, customers grade their preferences on different parameters; such as the list of tests in a package, rates and prices, doctor’s credentials, slot availability and so on….

In the universe of choices available today to Medi Assist members, you have the advantage of having qualified doctors on panel and health check packages at discounted tariffs, and MediBuddy+ lets you showcase this advantage on MediBuddy Infiniti, which is where our members are searching for you.

MediBuddy Infiniti is your curated network for outpatient services, where your potential customers get all the information they seek on one single platform. To be chosen by them, you must feature on that page where they are looking for you on MediBuddy Infiniti, which gets updated only when you complete your profile on MediBuddy+.

Update the Health Checks Section:

Simply populate the Health Checks page with the following details:

• The type of health package available and its price

• The tests and consultations covered in the package, and

• Any necessary instructions that need to be followed

Update the Doctor’s Section:

Add the following details regarding your specialist doctors:

• Qualifications and experience of the doctor

• Area of core specialization

• Consultation fees

• Availability

Don’t Remain an Option For Your Potential Customers, Become Their Choice!


Hospitalization is an important decision for your customers. Be it for themselves, or for their loved ones, they are riddled with apprehensions and queries. They begin their search with a range of parameters in mind so that they are able to zero in on the best hospital that caters to their needs.

Even if your hospital has all the amenities that a customer is looking for, how do you make sure that you figure on their list? This is where your profile page on MediBuddy+ can help you!

With a completed profile page, you are able to provide your customers with all the information they are looking for at that critical moment when they are making a choice so that they choose you over others.

Also, more and more Medi Assist members are choosing eCashless for the convenience and simplicity which they experience when opting for a planned hospitalization. For your hospital to be chosen by such customers, you must feature on that page where they are searching for you, which gets updated only when you update your profile on MediBuddy+.

A detailed profile page can help you showcase, everything that a potential customer would want to know before they make their final choice.

• Showcase the health packages available to your customers along with package prices

• Update your doctors’ profiles

• Showcase the facilities and amenities available at your hospital

• Upload photos of your room types available to your customers

• Update your location, so that customers can find you easily through a quick network hospital search

Don’t lose out on the chance to turn up at the top of your customer’s list.