Electronic Health Records – The Smart Choice

The human body functions in mysterious ways, and often chooses to malfunction when you are least prepared! Picture a time when you were at work and felt the need to see a doctor immediately; you wouldn’t have the time or energy to go all the way back home to pick up any test reports or previous medical records. In such a situation, wouldn’t it be great if you could maintain a repository of all your important documents at one place, online, which you could access from anytime, anywhere, on the move?

With the Online Repository on MediBuddy, you are able to do just that, and much more! You can upload your prescriptions, test reports and other related medical records onto the repository and get 24×7 access to your Electronic Health Records from wherever you are! You also have the added advantage of never misplacing another important document again!

How does it work on MediBuddy?

  • Visit portal.medibuddy.in and sign into your account.
  • Click the ‘Records’ tile
  • Take individual pictures of each of your medical records and upload them onto the secured digital repository.
  • Access your records anytime, anywhere from the MediBuddy portal or app

Switch to a smart way of maintaining your health records.
Sign up now if you still haven’t activated your account on MediBuddy and download the MediBuddy app today!

A fresh new feel to MediBuddy, now on the App Store!

Just a few months ago, we had informed you about the new and improved version of MediBuddy, which had been made available for the Android platform.

This new version of MediBuddy is now also available for the iOS platform!

Apart from an enhanced look and feel, you will now enjoy a host of additional features such as:

  • Notifications on your phone – to keep you informed of the status of your claims and other important information, even when you are not using the app or your device.
  • Dynamic search for network hospitals on the map – to allow you to click anywhere on the map to locate a hospital. Learn more
  • Offline mode – which lets you download and access your e-card.
  • Electronic Health Records (EHR) – which can be viewed in the offline mode.
  • In-app capability to take pictures – which lets you upload your prescriptions and other documents to the Online Repository in an instant.
  • Ability to change your password – to ensure safety of your account.

If you are an existing MediBuddy user, your app will be automatically upgraded!

Navigate through the new and improved MediBuddy app today, and revel in the experience of an upgrade!

Don’t have the MediBuddy app yet? Download it today from the App Store!

Delighting our Customers, Always!

It surely is the best feeling when you get that little extra that adds value to you, especially when it comes to you at no extra cost! We understand our customers and stakeholders, and are constantly on the look-out for ways and means to delight them every step of the way. This is why we have a slew of services that are aimed at maximizing convenience for you! With a ‘tech and touch’ approach, we mould every offering to empower you with self-help to help you make informed healthcare decisions.

Below are some of our services that have been especially crafted for you, and, with a commitment to continue delighting our customers, we keep adding to the list whenever we come up with something even better for you!



011_MediBuddy App


016_Online Enrolment






020_Network Hospital Search


018_Claims Process


017_Claims Tracking


019_Claims Reimbursement




010_MediBuddy Infiniti


012_MediBuddy Infiniti 2


013_MediBuddy Infiniti 3


014_MediBuddy Infiniti 4






003_Care Rangers




022_Occupational Health Centre




006_8 Languages

10 Early Signs of Diabetes that you shouldn’t Ignore

Each one of us, who is reading this, has or knows someone who has diabetes.

That is just about how common this disease has become. Diabetes was, up until recently, associated with elders, and the number of cases were not as many. At present, diabetes affects more that 7% of the adult Indian population and is reported in ages as young as 35. Diabetes is manageable, but if not detected in time, and without proper treatment, the ailment can prove to be fatal. Awareness is the key to helping people understand the disease and recognize its symptoms.

What is Diabetes?

Diabetes mellitus, or more commonly, diabetes, is a condition where the body cannot maintain normal blood sugar levels. It occurs when the body does not produce enough insulin or when the body does not respond normally to insulin, which is a hormone that helps to control blood sugar levels.

How does it impact our health?

When blood sugar levels rise, they can lead to serious health problems like heart disease, stroke, peripheral vascular disease, kidney failure, blindness, nerve damage (peripheral neuropathy), infections/poor healing of wounds, and a lower sex drive.

What are the symptoms of Diabetes?

Most symptoms of diabetes are very generic and are therefore unrecognizable at first glance. Here is a list of the most common symptoms that should make you head straight for a Diabetes health check:

  1. Frequent urination
  2. Increased thirst
  3. Weight loss
  4. Increased hunger
  5. Unexplained weakness or fatigue
  6. Blurry vision
  7. Nausea and vomiting
  8. Numbness or tingling of the feet
  9. Frequent infections
  10. Vaginal discharge or itching in young girls

Having mentioned the above, there have also been instances where diabetes has been detected without having shown any symptoms. Diabetes is a genetic disease, and it therefore becomes very important for a person with a family history of diabetes to regularly get checked for the ailment, even if no symptoms show up.

MediBuddy Infiniti gives you the power to explore and book various diabetes health check packages at your preferred medical center and at your preferred day and time. Here are simple steps to book a diabetes health check package:

  1. Log into infiniti.medibuddy.in
  2. Click the ‘Health Check’ tile
  3. Enter your location and category as ‘Diabetes’. You will get a list of diabetes health check packages at various trusted hospitals and centers.
  4. Book your appointment at your preferred day and time.
  5. Make a payment via a range of convenient payment options

What’s more? MediBuddy Infiniti provides all of these packages at discounted rates!
The more we know about our health, the more power we have to change our lives.

So go ahead, visit infiniti.medibuddy.in today and book your diabetic health check package.

Your Doctor is Just a Call Away!

Online Cons

When you are pressed for time, visiting a doctor can seem impossible. But with Online Consultation, you can get in touch with a specialist over a call, at your preferred date and time, from anywhere!

Don’t ignore your ailment anymore! Just follow these simple steps:

  • Log onto infiniti.medibuddy.in with your credentials.
  • Click the ‘Online Consultation’ tile.
  • In the text box, type in your preferred service or pick from a wide range of specialities from the drop-down.
  • Select your preferred appointment date and time.
  • Click ‘Schedule Now’.
  • Make a payment via a range of convenient payment options.
  • You will receive a confirmation call from our vendor within 10 minutes.
  • A call will be made by the doctor on the selected date and time.

Note: A minimum of 30 minutes is required to process a request. So do book your appointment in advance!

Go ahead and enjoy the convenience of an Online Consultation on MediBuddy Infiniti!

Raman’s eCashless enlightenment!


“These laddus are the best that I have had in a long time!” remarked Dhiren, through a mouthful of the delicious sweet treat. Raman had been blessed with a baby girl, and had brought a truckload of sweets to distribute at his office. After all the buzz of congratulatory messages dimmed down, Raman headed to the cafeteria for a break, along with Dhiren, where they got chatting on the health of his wife and his baby girl.

After a few days, as Dhiren peeked into Raman’s laptop, he saw him do a Google search on – How to submit an insurance reimbursement claim- which exasperated him. “Didn’t you opt for eCashless?” a very puzzled Dhiren asked. Raman stared blankly, and showed him a pile of bills, “Well, I am going to get all my money reimbursed, just going to apply for a reimbursement claim.” This was Dhiren’s face-palm moment. The ever-efficient Raman had not considered eCashless at all! It was time to sit him down and help him understand the difference between eCashless and reimbursement. “Sure Raman, either way you will logically not be spending any money, but what about the time you invest to get your bills cleared? In this day and age, time IS money!” A baffled Raman looked on, “Dhiren, you mean you know of a better and faster way to get my money reimbursed?” “No Raman, I know of a way that can save you money AND time, along with a host of other benefits thrown in!”

Dhiren put an arm around Raman’s shoulder as he escorted him out to the cafeteria. He found a silent nook, ordered for hot cups of delicious tea and began. “Raman, claiming reimbursement for hospitalization may not be a straightforward task as there may be several challenges involved in processing your claim. At times you may be required to submit additional details or documents, and additional information on the procedure in question. And to top it all, the actual processing of the claim begins only after all the documents have been received in full. The time taken during the entire process can be stressful.” Dhiren could locate a spark of curiosity in Raman’s eyes, who had furrowed his brow and tilted his head as he listened. Dhiren recognized Raman’s signature ‘keen-to-know-more’ cue and went on.

“Raman my friend, the key to the most hassle-free cashless hospitalization experience is eCashless! It reduces wait-time for pre-authorization at the hospital by as much as 90%. You can request a provisional pre-authorization from a laptop or a mobile app, choose your preferred room type and get green channelled into your room on the date of admission. These go a long way in improving your experience at the time of hospitalization.”

“And Dhiren, how does this work?” Raman interrupted.  “Coming to that Raman, hold on!” said Dhiren, “All you need to do is log onto the MediBuddy portal or app and raise an eCashless request. Once Medi Assist receives this request, it is forwarded to the chosen hospital. Based on the recommended procedure, the hospital sends the details of the estimated cost of treatment. Once this is received, Medi Assist applies your policy terms and conditions in order to calculate the provisionally approved amount for your cashless treatment. “

“The best part is, you can view this information regarding cost of treatment in advance on MediBuddy. This gives you an idea about the amount you should arrange for the hospitalization and plan your resources accordingly.”

“Wow!” quipped Raman, “and what happens next Dhiren?” Dhiren was happy to see that his friend was impressed, and he went on, “On the day of admission, all you need to do is take the person to the hospital along with an E-card and photo ID and within a few minutes, you get green-channelled into your allotted room.”

Raman, who just a moment ago had excitement written all over his face, suddenly looked sullen. “Oh Dhiren, I think I missed the bus!” “Never mind”, Dhiren said mischievously and winked, “You can use your new-found knowledge when you come to distribute sweets the next time around!” And they guffawed with laughter as the tea spilled from their cups.

Fast-track your Reimbursement Claim

When it comes to reimbursement claims, an endless wait-time for settlement almost comes as a given!  Several challenges may be involved in the processing of claims, which often require additional details and documents on the treatment in question. Multiple back and forth with couriers can add to the hassle and to top it all, the actual processing of the claim can initiate only once all the documents related to the claim have been received in full. Hence, the time taken during the entire process can sometimes disgruntle patients and their families.

But with Medi Assist, all such hassles can instantly be laid to rest!

All you need to do is intimate us of your upcoming claim online before the hospital discharge and upload your documents online on discharge. An advance notification of a reimbursement claim helps us to be ready, and uploading your documents online helps us start working towards your claim processing immediately.

Just follow the steps below:

  • Notify us in advance of your upcoming claim. Go to your MediBuddy portal or app and click the ‘Reimbursement’ tile. Fill in the details and click ‘Intimate’.
  • Fill up the necessary details.
  • For uploading your documents, simply take a picture of them and upload onto the portal.
  • Once you have uploaded your documents online, we will check if we have received all that we need in order to initiate processing of your claim. We will intimate you in case of any missing/additional documents are required, so that you can upload them before you courier us all the documents. This will help you eliminate sending couriers multiple times and stop worrying about unnecessary delays.
  • Medi Assist begins the process of settling your claims once you upload the scanned copies of documents on MediBuddy. However, do not forget to send us the hard copy of all your bills and documents you have uploaded within 15 days from the date of discharge, as claims can be settled only upon receipt and validation of the hard copies.

So, get set to experience super-fast claim reimbursement processing!

Buraa na Maano, Holi Hai!

Holi pic

Holi, the festival of colours, brings back so many fond memories of our childhood. Remember how our mothers would warn us about safeguarding our eyes? And staying away from those troublesome boys who would smear everyone with those oh-so-difficult-to-remove silver and gold colours?

The kids would have heated debates on which colour should be added into the bucket first, which one for friends, and which ones for the rivals… Teenagers who would stay holed up inside their rooms lest the colours play havoc with their already troubled skin and hair.

And dads couldn’t wait for the kids to first have their share of fun in the early hours before the free flow of special sweets and savouries would begin followed by a hearty family lunch.

In all, every fond memory of holi revolves around two elements – choice and health care. Buraa na maano, but we’d like to tell you how you can make your holi even more enjoyable with your health buddy, MediBuddy. Short of helping you get organic colours, which we strongly recommend that you use, and your mom’s magical recipes, you will find everything else you need on MediBuddy.

Care for your eyes, skin and hair? You will find a specialist doctor who can help you with specific answers that you may seek.

Have a question on managing your medication while you give in to the temptation of the food and sweets around you? Opt for an online consultation with a doctor for some quick tips.

Want a more comprehensive assessment of your health? Choose from a range of health screening packages offered by some of the leading hospitals and medical centres in your city.

And, why lose a minute during your family get together? Opt for doorstep delivery of medicines for the entire family.

Do remember to check out the Offers page on MediBuddy Infiniti to browse through the special discounts available to you.

Happy Holi, all! May you always be in the Pink of health!

2016 – A Rewarding Year!

MediBuddy_corporate-logo2016 has been a great year for MediBuddy, our technology platform that binds the entire health benefits ecosystem together. We received encouraging reviews from our members and recognition from various quarters of the industry, including the following:

  • CIO 100 Information Mastermind award
  • SKOCH Silver Award for Cloud, Mobility and Apps
  • SKOCH Order of Merit Award for Innovation
  • CIO Review India Top 20 most promising medical technology solution providers

2016 was also an important year in the evolution of MediBuddy. From being the most reliable claim management self-help tool, MediBuddy has morphed into a comprehensive one-stop health benefits management platform that gives our members access to inpatient, outpatient, wellness, fitness and preventive care services offered by our curated network of healthcare providers.

We cannot thank you enough for your support and encouragement at every step of the way. As a small token of goodwill, here is an exclusive offer for you.

Sign up on infiniti.medibuddy.in, choose from our wide range of outpatient services such as doctor consults, medicines, health checks, etc.,
Use offer code WELCOME10 to avail additional discounts on select services.

And do let us know how your experience was. Your feedback will go a long way in helping us give our members the best that they deserve.


Benefit from Cost Reduction in Stents: Move away from Open Billing towards Package Pricing


In the light of recent notification by National Pharmaceutical Pricing Authority (NPPA) on the reduction of cost of cardiac stents,here is an article on how Medi Assist members can benefit from this notification. The article also touches upon how Medi Assist members can insulate themselves from potential variation in cost of procedure by opting for our exclusive re-priced packages.

Scroll down to read the complete article, or click here.

This Valentine’s Day brought unexpected happiness to millions of Indian hearts. The National Pharmaceutical Pricing Authority (NPPA) announced their far-reaching notification that capped the prices of drug eluting stents at INR 29,600/- and that of bare metal stents at INR 7,260/-, resulting in a reduction of cost of stents by as much as 85 percent. This heralds an important step towards making healthcare truly affordable for the millions of angioplasty patients, who have borne witness to as much as 1,000 percent increase in the cost of stents from production till it reaches them.

But just as patients in need of an angioplasty were beginning to cheer the welcome move, there were news of how some hospitals were trying to balance the drastic reduction in pricing of thePTCA (Percutaneous Transluminal Coronary Angioplasty) procedure by increasing other charges involved in the surgery. This would effectively mean that the benefit of cost reduction in stents would be cancelled out by the increase in other components of the open bill for the procedure, and that the cost benefit of the notification would not reach the patient.

This underlines the power of the packaged pricing structure contracted by third party administrators (TPAs) on behalf of their insurer partners. Unlike an open bill, a package price for PTCA defines a fixed price encompassing all medical expenses related to the procedure, except the cost of stents. So unlike in the case of open billing, where the cost of certain line items in the bill can potentially be changed on case to case basis, package pricing insulates the patient from any such circumstantial vagaries. The benefit of reduction in cost of stents would be passed on to the patient in full and translate into significant reduction in the overall cost of treatment. This would go a long way in reducing the financial impact of hospitalization on the family and also helps safeguard their sum insured for future medical requirements.

Medi Assist, for example, currently has negotiated packages for 120 common procedures contracted with over 3400network hospitals. Among these, 62 percent of the network hospitals that offer PTCA are covered by packages. Members planning a PTCA at any of these network hospitals, can further benefit by opting for an eCashless hospitalization using their MediBuddy app. This allows them to get a clear estimate of the cost of treatment and also obtain a provisional preauthorization for cashless hospitalization, from the comfort of their home. On the date of admission, the member is assured of green channel walk-in and the reassurance of benefitting from optimal pricing on account of choosing a package pricing contracted exclusively to safeguard their interests.