Touching lives, making a difference to our members, and becoming an indispensable part of their lives with meaningful solutions and offerings, is how we begin to define customer engagement at Medi Assist. Here, at Medi Assist, we always put our customers on the forefront. We are committed to helping you, our valued customer, make informed healthcare decisions.
Through our tech and touch approach, which includes our MediBuddy platform and a range of other digital and human touch points, we ensure that we are within reach whenever our customers need us.
- MediBuddy: MediBuddy is a self-help tool that enables you to make independent decisions about your health and well-being. Available as a portal and an app, MediBuddy enables you to access a range of health and wellness-related services, at your fingertips.
- CareRangers: Our CareRangers meet you at your chosen network hospital, put your family members at ease and help in addressing any concerns that you may have with respect to your claims or hospitalization
- ChampCamp: ChampCamp is a novel and interactive initiative that combines health benefits and wellness with fun, games and social engagement to delight employees and create a lasting impact.
- Corporate help desks: If your company has a TPA help desk, simply walk-over and ask our representative your queries!
- Social media channels: We have an active presence on all major social media platforms, so you can connect with us at your leisure!
- MediBuddy Infiniti Online Chat Option: MediBuddy Infiniti lets you access a range of outpatient services at your fingertips. If you find yourself having any queries, you can reach us through an online chat!
- Customer Support (Toll free number/ dedicated email ID): You can always reach a customer support representative, 24×7, on 1800 425 9449. If you prefer to email, send us your queries on our dedicated email ID, email@example.com.
- Digital Help Desk: Simply login to MediBuddy, select your query type and give us a few details about your query, and we will get back to you at the earliest!
It is our endeavour to live by our philosophy of “Going beyond impersonal channels and personally touching lives each day in ways often unanticipated by our members.”