‘Namaskar’! Medi Assist website Is Now Available in Marathi!

Marathi websiteAt Medi Assist, we understand the importance of communication and believe in reaching out to the masses. More often than not, communicating in one’s mother tongue is what proves to be the ice-breaker and helps one connect with people.

Health benefits of an insurance policy is often a complex matter to grasp, but it is something that everyone in the family should be aware of. It therefore becomes imperative that everyone, including the senior members of the family, the rural sector and those benefiting from government schemes be approached in their own preferred language and native tongue. Keeping this in perspective, we already have a multi-lingual website up and running, and we are proud to announce that we have added yet another popular language to our list.

Medi Assist is happy to announce the launch of our Marathi website. The website was launched by the DGM of The New India Assurance, Mr. Dilip Sonawane in Mumbai. The Marathi version of the website can be explored by clicking on the link below.

Stay tuned, as we add more languages and say hello to you in one of your own!

mediassistindia.com/marathi/

How Ramesh Safeguarded his Sum Insured with eCashless

CostCutHappy-go-lucky and cheerful, Ramesh was popular in office and lived on the philosophy of ‘keeping life uncomplicated and easy’. Even when he realised that it was time his father got a knee replacement surgery, he was relaxed. He knew his company had insured him and his parents for a decent sum of Rs. 5 lakhs. He approached the best hospital in the city and asked for an estimated cost, which came to about Rs. 2 lakhs. Satisfied, Ramesh left the hospital with a smile.

One day, whistling his way to the cafeteria, he bumped into Suresh, his best friend and colleague from another department. They sat down for coffee, and Ramesh mentioned about his father’s impending knee replacement surgery and how he would smartly claim from the company-paid insurance. When he learnt of the estimate, Suresh became concerned. “My sister’s father-in-law also got the same surgery, for Rs. 1.5 lakhs. That’s Rs. 50,000 less than your estimate!” he said. “How does it matter?” laughed Ramesh, “I am not paying from my pocket anyway!” Suresh playfully hit him on the head, “and who is to safeguard your sum insured?” The puzzled look on Ramesh’s face made him realize that he had no clue about it.

Suresh stressed the importance of minimizing the costs for current hospitalization expenditures so that the sum insured is safeguarded for future use. “Your sum insured is fixed. The faster you use it up, the lesser you will have left for any expenditures you may want to make for other dependents!” He counselled Ramesh for a good 10 minutes until Ramesh realized his folly.

Since the knee replacement surgery could be planned in advance, he opted for the eCashless service provided by his TPA. The team at the TPA helped him to get full visibility into the costs involved in the surgery at a network hospital.

Ramesh actually ended up saving Rs. 50,000 of the amount from his sum insured, which he later used for his mother’s cataract surgery. And, he still had Rs. 3 Lakhs left that he could bank on for any other medical needs that his family may require.

That morning he woke up to see his parents in the balcony; his mother describing the new flowers in the Gulmohur tree, and his father standing strong on his two feet, with an arm around her shoulder. Ramesh now had more reasons to be happy.

tamil_website

‘Vanakkam’! Medi Assist Launches Website in Tamil!

tamil_website

We, at Medi Assist, understand the importance of communication, and believe in reaching out to the masses. More often than not, communicating in one’s mother tongue is what proves to be the ice-breaker and helps one connect with people.

Health benefits of an insurance policy is often a complex matter to grasp, but it is something that everyone in the family should be aware of. It therefore becomes imperative that everyone, including the senior members of the family, the rural sector and those benefiting from government schemes, be approached in their own preferred language and native tongue. Keeping this in perspective, we already have a multi-lingual website up and running, and we are proud to announce that we have added yet another popular language to our list.

The Tamil version of the website can be explored by clicking on the link below. Stay tuned, as we add more languages and say hello to you in one of your own!

mediassistindia.com/tamil

eCashless – Helping You Plan Your Hospitalization

ecashless-medibuddy-2Planning your hospitalization in advance can help you reduce your healthcare costs. The eCashless facility from Medi Assist not only helps you avail cashless hospitalization from the comfort of your home but also plan your hospitalization costs in advance.

All you need to do is log onto the MediBuddy portal or app and raise an eCashless request. Once Medi Assist receives this request, the request is forwarded to the hospital. Based on the recommended treatment, the hospital sends intimation to Medi Assist regarding the expected expenses for the treatment. Once this is received, Medi Assist applies your policy terms and conditions in order to calculate the provisionally approved amount for your treatment. You can view this on MediBuddy. This gives you an idea about the amount you should arrange for the surgery and plan your sources accordingly.

On the day of admission, all you need to do is take the patient to the hospital along with an e-card and photo ID and within a few minutes, the patient will be green-channeled into the operation theatre.

On the day of admission, all you need to do is take the patient to the hospital along with an e-card and photo ID and within a few minutes, the patient will be green-channeled into the operation theatre.

You can also raise reimbursement claims for the pre and post hospitalization costs as well as track your claims using the MediBuddy portal.

Here is a real life testimonial from Jeetendra Kulkarni from Intel who recently opted for the eCashless facility for planned hospitalization:

“I would like to thank you for providing the eCashless facility for a recent planned hospitalization in my family. Especially, I should highlight the assistance from your Dr Vishal through-out from the time of their involvement…

…I shall also be mentioning about this facility to our HR, as it was not available earlier and will be greatly helpful to all employees”.

Technology to Redefine Patient Care and Experience

Prashant-JhaveriPrashant Jhaveri, Head Products and Strategy, Medi Assist, recently discussed the importance of technology in patient care in a world where patient experience is becoming as critical a barometer as the quality of care”. This is what he had to share.

“As we gravitate towards a world where patient experience is becoming as critical a barometer as the quality of care, it is easy to see why technology is today a doctor’s best friend.

Technology for patient experience

There is a remarkable shift in the manner in which doctors engage with their patients. Doctors actively list their services on online portals and use social media for better outreach. They are comfortable with the idea of patient ratings and evaluation based on credentials, infrastructure, vicinity, cost, etc.

Hospitals use ERP systems to manage their business efficiently. Most network hospitals eschew faxes and emails to send patients’ pre-authorization requests and have adopted online platforms to manage cashless claims management online.

The advent of features such as eCashlessTM reduces wait time for pre-authorization at the hospital by as much as 90%. Patients can also request a provisional preauthorization from their mobile app, choose their preferred room type and get green channeled into their room on the date of admission. These go a long way in improving the patient experience at the time of hospitalization.

Technology for cashless care

Improving access to high-quality care and improving patient experience will continue to be the thrust areas of the future. However, another important dimension will come into play in the years to come – cashless care. Cashless facility is today mostly geared towards in-patient hospitalization. But as insurance products mature, cashless medical care will soon cover outpatient expenses and spend on medicines as well.

In the near future, patients will book their appointment for a consultation online, state their policy number in the request, make a payment for non-medical expenses via a payment gateway and carry their appointment confirmation and policy e-card with them to the medical centre on their mobile phone. They will be green channeled into the consultation room where the doctor will already have access to their e-records to review case history and latest statistics from their wearable device. After the consultation, the digital health records will be updated automatically with the doctor’s notes and prescriptions. The digital prescription for the medicines, also covered under the insurance policy, will directly reach the pharmacy. The patient will collect the medicines and leave the hospital after a truly cashless and paperless experience! Building a healthcare service providers’ network that is ready for this exciting future is the need of the hour.

Technology to deliver healthcare to rural India

Cashless facility outside the realm of in-patient hospitalization is also critical for the Government to implement the Universal Health Coverage program. In fact, managing health benefits for a large, diverse and populous country like India is no easy task. Technology plays a critical role in Government programs that provide health cover to millions of indigent Indians across multiple states. Biometrics-based e-cards for beneficiaries, paperless admission and claims management at network hospitals, SMS- and mobile app-based claims tracking for beneficiaries, integration with government systems for utilization tracking and MIS reporting, data analytics that empower government decision makers to derive intelligent insights from the enormous amounts of data collected from across the nation; technology must necessarily be at the heart of any initiative to administer such significant public healthcare schemes.

The time is ripe for all stakeholders in the healthcare industry to innovate and, importantly, collaborate with each other to utilize a common technology platform that can give Indians seamless and potentially cashless access to high quality healthcare anywhere in the country.”