Medi Assist Receives Appreciation from Visva-Bharati

TestimonialMedi Assist’s Kolkata office has yet received another feather in the cap!! Visva-Bharati recently expressed their satisfaction with Medi Assist’s services as a dependable and responsive TPA for the Vidyarthi Mediclaim Policy, through a letter of appreciation. The following is an excerpt from the letter.

“We express our satisfaction in dealing with you as a dependable, responsive TPA for our Vidyarthi Mediclaim Policy. Right from issuance of Mediclaim cards following new enrolment, claims, processing, approval of cashless authorization, generation of settlement of claim – so far you are delivering to our satisfaction”.

44,000 Health Conscious Techies Bat for Wellness and Fun with ChampCamp

IMG_0054ChampCamp from Medi Assist is in the news again. The interactive wellness program that includes health-related games, fun, and social engagement, was recently covered in detail by Business Wire India.

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Medi Assist, a managed healthcare organization that offers corporate wellness programs, has introduced ChampCamp, an interactive wellness program that includes health-related games, fun, and social engagement. In less than six months, ChampCamp has reached nearly 44,000 employees from more than 15 leading companies. Companies that have experienced ChampCamp are unanimous in their opinion that the format delivers lasting employee delight. Employees at Flipkart recently gave ChampCamp a happiness score of 4.6 out of 5.

ChampCamp has registered up to 40% increase in participation of employees at onsite health benefits and wellness events conducted for the likes of Flipkart, Adobe, Wipro, Persistent Technologies, Exilant, Syniverse, nVidia, Intel, Sabre, Nothern Trust and more.

“Holistic wellbeing is the key to employee welfare and happiness. Organizations, particularly in new-age sectors such as IT, ITES and e-commerce, see a direct correlation between corporate wellness programs and employee productivity,” says Satish Gidugu, COO, Medi Assist. “Unlike traditional programs and sessions, ChampCamp is an innovative onsite program that uses a combination of games, quizzes and engagement to appeal to young professionals,” he adds.

The need for wellness is equally understood by employees and organizations. A key employee retention strategy for corporates, such activities also promote work-life balance among employees. Ironically, however, budgets allocated towards wellness activities are often under-utilized due to low turnout during wellness events. This is primarily due to their staid program design; youngsters prefer activities that they can engage in with friends and share on social media. ChampCamp addresses this latent need for young professionals to go social with their wellness goals.

Persona-based, targeted communication appeals to the different audience profiles among employees; group fitness challenges encourage people to bring their friends along; theme-based games engage participants while they wait for their turn at the onsite event, and social engagement activities convert plain-vanilla camps into a fun filled event for employees.

About Medi Assist

Medi Assist is transforming the Indian healthcare ecosystem by making healthcare more accessible, affordable and actionable for millions of people around the country. It is changing the way the various stakeholders of the ecosystem – insurers, insured and medical service providers – interact with each other; while influencing the ecosystem to cover many more lives that today remain unserved.

A Red Herring Asia award winner in 2014, Medi Assist has been widely recognized for the innovative use of technology in the healthcare industry. The company has also been listed as one of Forbes India’s Hidden Gems in 2014. For more information, visit”

Chhattisgarh Chief Minister Visits Medi Assist Enrolment Centres

c201b887837182895d28d6e3b6212d11The Medi Assist enrolment centre at Devasara village in Kawarda district had the privilege of having the Hon’ble Chief Minister of Chhatisgarh, Dr. Raman Singh, during the enrolment of beneficiaries for the RSBY and MSBY schemes. About 54 out of the total 56 targeted beneficiaries in the village got enrolled.

The Hon’ble Chief Minister did an online distribution of the cards to all the beneficiaries enrolled into the scheme. He also had a few appreciative words to say about Medi Assist’s work towards the enrolment of beneficiaries to these schemes.

Kawarda District has been allotted to Medi Assist with effect from 1st April 2016.

eCashless: Enhancing Your Cashless Hospitalization Experience

Prashant-JhaveriPrashant Jhaveri, Head, Products and Strategy, Medi Assist Healthcare Services, was recently featured in an article on Healthcare Executive. He discussed how eCashless makes it possible to plan a cashless hospitalization from the comfort of your home. Here is what Prashant had to say:

Healthcare, Insurance and Technology

“Medical inflation in India stands at 12-15 percent as against a global average of 6-7 percent. With the cost of medical care constantly increasing, there is little doubt that more and more people will opt for health insurance policies to hedge themselves against the risk of high out-of-pocket expenses.

Cashless hospitalisation is one of the primary benefits availed by insured members. But, for a person who is already in the throes of a potential hospitalisation, the prospect of paperwork to obtain pre-authorisation for cashless hospitalisation can often seem to be a daunting task. In the case of an emergency hospitalisation, customers often seek instant guidance on choice of network hospital, cost of treatment, expected out-of-pocket expenses, necessary paperwork, etc.

Third party administrators (TPAs), as the conduits between the insurer and the insured, attempt to make these crucial touch-points as customer-friendly as possible; and technology plays a significant role in realising this goal. In fact, health benefits administrators cannot reach their true potential by merely processing claims. They must morph into technology and implementation partners and transform patient experience before, during and after hospitalisation.

Consumer Happiness during Planned Hospitalisation

Technology has significantly redefined consumer experience, wherein anything from a train ticket, to groceries or a family vacation can be accessed with the flick of a button on your smartphone. The time is ripe to leverage technology to enable the same experience within the healthcare industry, and certainly within the health benefits industry.

Pre-authorisation at the time of hospitalisation always leads to some tense moments. Predominantly a manual process, until the recent advent of online cashless claims managements systems, cashless hospitalisation requires members to obtain a pre-authorisation form at the insurance desk at the hospital, fill up the form in conjunction with the treating doctor, send it to the TPA via fax or email, await the approval from the TPA and then be ushered in for a cashless admission. Family members would often have to leave their unwell relatives unattended and wait at the insurance desk to know the status of their pre-authorisation request. This often leads to an agonising wait and loss of precious time for the insured as well as the hospital. This apart, there is also a lot of anxiety about the estimated cost of treatment, availability of a preferred room type and the out-of-pocket expenses that the family would have to incur.

The key to consumer satisfaction during hospitalisation lies in encouraging members to plan their hospitalisation with as much care, and importantly as much ease, as possible with the help of technology. Features such as eCashlessTM today make it possible to plan a cashless hospitalisation from the comfort of your home, with a smartphone, even before the expected date of hospitalisation.”

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